Privacy Policy
Your privacy matters to us at TechnoidFlow
Introduction
TechnoidFlow ("we," "our," or "us") operates technoidflow.com and provides web design tools and software solutions. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
We're based in Thailand and comply with local data protection laws as well as international privacy standards. Your trust is important to us, so we've made this policy as clear and straightforward as possible.
Information We Collect
Information You Provide Directly
When you interact with our services, you might share:
- Contact details like your name and email address
- Account information when you create a profile
- Project files and design assets you upload
- Messages you send through our contact forms
- Feedback and support requests
Automatic Data Collection
Our systems automatically gather certain technical information:
- IP addresses and general location data
- Browser type and device information
- Pages you visit and time spent on our site
- Referring websites and search terms
- Software usage patterns and performance data
How We Use Your Information
We use your data to provide and improve our services. Here's what that means in practice:
Primary Service Delivery
We process your information to deliver our web design tools, maintain your account, and provide customer support. This includes storing your projects and syncing your work across devices.
- Personalizing your experience with our software
- Sending important updates about your account or our services
- Analyzing usage patterns to identify bugs and improve features
- Protecting against fraud and maintaining security
- Complying with legal requirements in Thailand and internationally
We don't sell your personal data to third parties or use it for advertising purposes outside of our own services.
Data Sharing and Third Parties
We're selective about when and why we share your information. Here are the limited circumstances when sharing occurs:
Service Providers
We work with trusted companies that help us operate our business, including cloud hosting providers, payment processors, and analytics services. These partners can only use your data for the specific services they provide to us.
Legal Requirements
Sometimes we must share information to comply with legal obligations, respond to court orders, or protect our rights and those of our users. We'll notify you when possible, unless legally prohibited.
Business Transfers
If TechnoidFlow is acquired or merged with another company, your information may be transferred as part of that transaction. We'll provide notice before your data becomes subject to a different privacy policy.
Your Rights and Choices
You have several rights regarding your personal data. We respect these rights and have processes in place to help you exercise them:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days.
Correct Information
Update or fix any incorrect personal data in your account. Most information can be edited directly through your profile settings.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal or security purposes.
Data Portability
Export your data in a machine-readable format so you can transfer it to another service if desired.
How to Exercise Your Rights
Contact us at info@technoidflow.com with your specific request. We'll verify your identity and respond within 30 days. There's no fee for most requests, though we may charge for excessive or repeated requests.
Data Security and Storage
We take data security seriously and use multiple layers of protection to safeguard your information:
- Encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your data
- Secure data centers with physical and digital protections
- Regular backups to prevent data loss
Despite our best efforts, no system is completely secure. We'll notify you promptly if we discover any unauthorized access to your personal information.
Data Retention
We keep your personal data only as long as necessary to provide our services or comply with legal obligations. Account information is typically retained for the life of your account plus two years. Usage logs and analytics data are usually deleted after 18 months.
International Data Transfers
TechnoidFlow operates primarily from Thailand, but we use global service providers for cloud hosting and other services. Your data may be processed in countries with different privacy laws than Thailand.
When we transfer data internationally, we use appropriate safeguards like standard contractual clauses and ensure our partners maintain adequate protection standards.
Cookies and Tracking
We use cookies and similar technologies to improve your experience and understand how our services are used:
Essential Cookies
These are necessary for our website to function properly. They handle login sessions, security features, and basic functionality.
Analytics Cookies
We use analytics tools to understand user behavior and improve our services. This data is aggregated and doesn't identify individual users.
You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.
Children's Privacy
Our services aren't intended for children under 13 years old. We don't knowingly collect personal information from children. If we discover we've inadvertently collected such data, we'll delete it promptly.
Parents who believe their child has provided us with personal information should contact us immediately.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through our website.
We encourage you to review this policy periodically. Your continued use of our services after changes take effect means you accept the updated terms.
Questions or Concerns?
We're here to help with any privacy-related questions or requests.